After the install, a smart home needs someone watching it, because software updates, internet changes and new devices slowly pull a system out of tune. In Los Angeles, LA Techs handles that with support memberships that add 24/7 remote support, faster on-site visits and (on the higher tiers) proactive system monitoring. Every install also comes with a 90-day warranty, so nobody's on their own on day one.
Why systems drift (even good ones)
Nothing about your system is frozen in time. Your phone updates. Your TV updates. Apps change their login rules, and your internet provider swaps a modem without telling anyone.
Each change is small. Stack up a year of them and the lights still work but the music app hangs, or the gate camera drops off at night. That's drift, and it's normal.
The fix is boring (in a good way): someone who knows your system checks on it before you notice.
Who do you call?
If we installed your system, you call us. Existing clients reach support at 310.919.5452 or help@latechs.com, and we answer around the clock, 365 days a year.
That matters more than people think. The worst call is the one where the TV company blames the network company, who blames the lighting company. One integrator owning the whole system ends that loop.
New to LA Techs? Our main line is 213.354.8324.
What a support plan actually includes
We offer four memberships: Essentials+, Priority, Proactive and Signature. Here's what changes as you move up:
- Remote response time: within 60 minutes on Essentials+, 30 minutes on Priority and Proactive, 10 minutes on Signature
- On-site visits: within 3 business days on Priority, 2 on Proactive, 1 on Signature, with trip fees waived
- Nights and weekends: remote appointments on Priority and Proactive, remote or on-site on Signature
- Tech reviews: one a year on Priority, two a year on Proactive and Signature
- Proactive system monitoring: on Proactive and Signature
- Concierge ISP management: billed hourly on Proactive, no charge on Signature
- Discounted service labor on Priority and up
Full details live on our membership page.
Remote monitoring and diagnostics, in plain English
A lot of what goes wrong can be seen (and often fixed) from our desk. With proactive monitoring, our team watches the health of your system and starts troubleshooting before a problem turns into an inconvenience.
If it can't be solved remotely, our advanced support team picks it up within an hour. If it needs hands on equipment, we schedule the visit.
The tech review (our favorite part)
Once or twice a year, depending on your plan, we sit down and look at the whole system. What's acting up? What does the family actually use? What's changed in the house?
It's the easiest way to keep a system from aging badly. And it's where we catch the small stuff (a remote nobody uses, a scene that should be tweaked) that never quite becomes a service call.
What you own when we're done
Every project gets detailed documentation, kept for the life of the system. On final payment, you also get fully editable source code and a PDF of our engineered as-built drawings.
That's on purpose. Your system should never be held hostage by a single company (including us).
Don't want a membership?
That's fine. On-site support is available to non-members during normal business hours at regular labor rates. You just don't get the remote support, priority scheduling or after-hours help.
For a lightly used system, that might be all you need. For a whole-home Control4, Savant or Lutron system in a busy household, we'd push you toward a plan.
Quick answers
Q: How long is the warranty on a new LA Techs installation? A: Every installation includes a complimentary 90-day warranty. Support plans extend coverage for the life of your equipment.
Q: Do I need a support plan for my smart home? A: No, non-members can book on-site support during business hours. A plan adds 24/7 remote support, faster on-site visits and, on Proactive and Signature, system monitoring.
Q: Who do existing LA Techs clients call for support? A: Call 310.919.5452 or email help@latechs.com, any time, any day. New clients and project inquiries go to 213.354.8324.
Q: Why does my smart home act up when nobody touched it? A: Updates to phones, apps, TVs and internet equipment change the system around it. Regular monitoring and tech reviews catch that drift early.
Already a client? See the support options or call 310.919.5452. New here? Call 213.354.8324.
