Support & Service
Guaranteed Support, Not Best Effort
Connection over perfection. We pursue excellence with obsessive attention, while providing the best ownership experience and service in the business.
White-Glove Service, Always
We pursue perfection with a passion bordering on obsession. But our world is driven by ever-changing technology, where challenges are inevitable.
We balance this reality by redefining what connection truly means in a high-tech world—and by giving LA Techs clients the best ownership experience and service in the business.
Our dedicated support team is here around the clock to ensure your systems perform flawlessly, your questions are answered promptly, and your home technology continues to enhance your life for years to come.
Our Promise
The LA Techs Client Commitment
24/7/365 Customer Service
We answer your call or call back in short order, around the clock, 365 days a year.
One-Year Warranty
All of our installations have a formal and official one-year warranty with rapid response to any needs.
Remote Service
We can effectively troubleshoot 60% of all client issues remotely within 30 minutes.
On-Site Support Nights & Weekends
When you need us on-site, we're available evenings and weekends to minimize disruption.
Manufacturer Warranty Support
We offer full support on any manufacturer's warranty throughout the duration of your project.
Detailed Documentation
Every project has comprehensive documentation maintained for the complete lifetime of the system.
Concierge Service
White-glove service on par with the best hospitality experiences in the world.
End-to-End Management
We provide comprehensive service and management of any exchanges or repairs needed.
Service Memberships
Ongoing Care & Support
Choose the service level that fits your needs. All plans include our core commitment to excellence.
Essential
- Phone & email support
- Remote diagnostics
- System health monitoring
- Quarterly system check-ins
- Priority scheduling